The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I login?

The easiest way to log in is to click through a link in the email that we send to the email address you used to register for the event. Alternatively, navigate to the agenda page click on the icon in the top right corner to log in. You can either input your email address and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event. 

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join a session?

Once logged in, you should navigate to the Virtual Venue at the top of the screen and click on the session to watch the live broadcast.

Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

I can access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

Once you have entered the Virtual Venue, you can use the "Community" tab at the top of the page to start networking. To return to the event website, click the "More Info" tab - this will open in a new window so you can watch the session at the same time as browsing the website.

How can I select my favourite talks? 

On the agenda page, or the Virtual Venue, you can click the heart or star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Interests’ list, found at the top of the agenda page.

Can I watch a session later on-demand?

All sessions will be available to watch for 30 days after the event. To watch a session on-demand, go to the Virtual Venue and select the session you wish to view. Recorded sessions will be available to view within 24 hours after the live session ends.

Is there a networking community?

The Event will have a networking community where you can connect with like-minded professionals and arrange virtual meetings with attendees ahead of the event. To start networking, enter the Virtual Venue and click the "Community" tab at the top of the screen.